Last updated: October 31, 2026
Purchases are arranged directly with Leslie Dycke at Nightowl Studio in Mission, British Columbia. Please contact the studio to confirm availability, payment, and shipping or collection arrangements before purchasing.
Our Commitment
Every Nightowl Studio sculpture is carefully inspected and securely packaged before shipment. Because our work includes original, one-of-a-kind sculpture and commissioned pieces, return eligibility varies according to the type of purchase.
Nothing in this policy limits any rights or remedies available to you under applicable consumer-protection legislation.
Original Artwork Purchased from the Studio
Unless an artwork is identified as final sale, you may request a return within 14 days after receiving it.
To qualify for a return:
- You must contact us before returning the artwork.
- The artwork must be in its original condition.
- It must not have been installed, altered, repaired, damaged, or used.
- It must be returned in its original packaging, including all protective materials.
- You must provide your invoice, receipt, or other proof of purchase.
Returns sent without prior authorization may not be accepted. Please do not ship an artwork back until you have received return instructions from Nightowl Studio.
Commissioned and Customized Artwork
Commissioned, personalized, customized, or made-to-order artwork is created specifically for the purchaser and is therefore final sale once fabrication has begun.
Deposits and progress payments for commissioned work are governed by the written commission agreement provided for that project. Approved design changes, cancellation terms, payment schedules, and delivery arrangements will also be set out in that agreement.
This final-sale provision does not apply if the completed artwork is materially different from the approved commission specifications, arrives damaged, or is otherwise subject to a remedy required by law.
Natural Characteristics of Stone
Stone is a natural material. Variations in colour, pattern, veining, texture, mineral deposits, small inclusions, and other naturally occurring characteristics are part of each sculpture’s individuality and are not considered defects.
Photographs are prepared to represent each artwork as accurately as reasonably possible. However, colours and surface details may appear slightly different depending on lighting, photography, and screen settings.
Damaged or Incorrect Orders
Please inspect your artwork as soon as it arrives.
If an artwork arrives damaged, appears to have been damaged during shipping, or is not the artwork you ordered, contact us as soon as possible—preferably within 48 hours of delivery.
Please retain:
- The artwork;
- All original packaging and protective materials;
- The shipping container and labels; and
- Photographs of the artwork, packaging, and visible damage.
These materials may be required to make a claim with the carrier. Do not discard the packaging or arrange a return shipment until Nightowl Studio provides instructions.
If we confirm that an artwork arrived damaged or that we sent the wrong item, Nightowl Studio will arrange an appropriate remedy, which may include repair, replacement where possible, or a refund. Nightowl Studio will be responsible for reasonable return-shipping costs in these circumstances.
Reporting damage outside the preferred 48-hour period does not eliminate any rights you may have under applicable law.
Return Shipping
For an approved return that is not the result of damage or an error by Nightowl Studio:
- The purchaser is responsible for return shipping, packaging, insurance, brokerage fees, customs charges, and any other return-related costs.
- Original shipping, delivery, installation, crating, customs, brokerage, and handling charges are non-refundable.
- The artwork must be shipped using a trackable service and insured for its full purchase value.
- The purchaser is responsible for the artwork until it is safely received and inspected by Nightowl Studio.
Because stone sculpture can be heavy and fragile, we may require an approved fine-art carrier, freight service, or professional packing company for certain returns.
Refunds
Once an approved return has been received and inspected, we will notify you whether the refund has been accepted.
Approved refunds will be issued to the original method of payment within 5–10 business days following inspection. Your bank or payment provider may require additional time to post the refund.
A deduction may be made, to the extent permitted by law, if the returned artwork has been damaged, altered, inadequately packaged, or reduced in value while in the purchaser’s possession.
Exchanges
Because most Nightowl Studio sculptures are one-of-a-kind, an identical replacement may not be available.
If you wish to exchange an eligible artwork, please contact us. Any exchange will be subject to availability, approval, and any difference in price or shipping costs.
Sale and Final-Sale Artwork
Artwork clearly marked “Final Sale” before purchase cannot be returned because of a change of mind.
This does not affect your rights if the artwork arrives damaged, is materially misrepresented, or if another remedy is required under applicable law.
Gifts
Refunds for gifts are normally issued to the original purchaser using the original method of payment. Please contact us if you would prefer to discuss an exchange or studio credit for an eligible gift.
Cancellations Before Shipment
If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to stop shipment, but an order cannot always be cancelled after packing, crating, or carrier collection has begun.
Any non-refundable packing, crating, customization, freight, or processing costs will be disclosed where applicable and will be handled in accordance with applicable law.
How to Request a Return
Before returning an artwork, contact:
Nightowl Studio · Leslie Dycke
Mission, British Columbia, Canada
Email: nightowlstudio@msn.com
Telephone: +1 604-820-1290
Please include:
- Your name;
- Invoice or receipt details, if available;
- The name of the artwork;
- The reason for the requested return; and
- Photographs, if the artwork is damaged or there is another problem.
If the return is approved, we will provide the correct return address and packing and shipping instructions. For security reasons, do not send artwork to an address found elsewhere without first receiving written authorization.
Questions
If you have questions about a purchase, delivery, refund, or return, please contact us at nightowlstudio@msn.com.
You can also use our Contact page to send an inquiry.